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star rv - new zealand airport campervan hire companies

Star RV

Why Choose Star RV?
We are proud to offer you, our discerning guest, our fleet of luxurious motorhomes for your next holiday in New Zealand. Built by our passionate craftsmen to the highest standard, we personally guarantee that all our vehicles are less than 12 months old. Enjoy the independence of motorhome travel as you explore the most wonderful places New Zealand has to offer. We look forward to greeting you.
As a member of the Apollo Motorhome Holidays family – the largest privately-owned and operated RV company in the world – we guarantee the highest levels of quality and service when you choose Star RV for your next holiday in New Zealand; a trusted name backed by 30 years of experience in motorhome travel.

12 Month Guarantee
We are fuelled by a passion to deliver you an unrivalled RV experience on your next holiday in New Zealand. This is why we offer a 12 Month Guarantee – a promise from us to you that all our vehicles are less than 12 months old. As the only operator in New Zealand to offer this promise we guarantee you will enjoy the latest in design, technology, reliability, safety and comfort.

Service
From start to finish we consider your needs as our highest priority. This is why we offer our 5-Point Service Star.
- Complimentary valet service.
- Complimentary linen cleaning.
- Complimentary Airport Transfer.
- Expedited vehicle pick up with online registration.
- Expedited vehicle return with a simple key drop facility.
Together with all these benefits we also offer piece of mind with access to our 24 hour,free call, guest service line.

Design
Star RV’s quality fittings and design features enable guests to explore Australia, New Zealand and America in comfort and style. Flat-screen TVs and DVD players all come standard with Star RV vehicles. Each vehicle type has its own unique and inventive design elements, from electronic drop-down beds and slide-out sections to outdoor BBQ’s. These are just a few examples of how Star RV’s intuitive designs ensure the guest’s comfort and convenience on their self-drive holiday.

There are currently no terms and conditions for travel during this period. If your rental is during these travel dates, new terms and conditions may apply. Please contact us before booking.

Star RV Insurance

Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private Travel Insurance.

Protection Package
Personal Injury

The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance may vary and Star RV strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV by telephone on a credit card, not on return of the RV. Star RV reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options
We understand that Star RV guests want a worry free holiday and therefore the best liability option is already included in daily rates with only a $250 Bond required.

Bond
The Bond is payable to Star RV by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Star RV branch location booked. Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s Financial Institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Star RV booking, the Bond can be transferred to the next booking within New Zealand.

Other Things You Need to Know
Star RV reserves the right to refuse any rental at our discretion.

While on their road trip guests are responsible for:

  • Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party admits fault and provides full contact and licence details).
  • Damage caused by negligence and/or wilful conduct.
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused due to a single vehicle roll over.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage caused due to the incorrect use of snow chains.
  • Damage to the slide out, awning or roof top tent of the RV.