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real value nz - new zealand airport campervan hire companies

Real Value

Real Value NZ Motorhome Holidays is a family-owned business specialising in the rental of quality leisure vehicles throughout Australia and New Zealand.

The company began operating in 1985 and since then have grown to become one of the largest and leading recreational vehicle operators in the Southern Hemisphere.

This growth has not been to the detriment of Real Value NZ's renowned personalised service. Staff continue to offer friendly and efficient service to every Real Value NZ client. They have helped tens of thousands of people enjoy the wonders of travel in Australia and New Zealand.

Their campervans and motorhomes are built in their Brisbane factory and also in partnership with Winnebago and Swagman. They operate a very modern fleet of vehicles with constant fleet servicing and updates.

Real Value Rental Terms for travel between 01-Apr-2019 and 31-Mar-2020

Payment Terms

*Deposit will be collected upon confirmation.
*The balance payment due will be collected 28 days before pickup. Please ensure there are sufficient funds available at this time.

*Please note that the Total amount will be collected in full, upon confirmation if you have elected to process your booking in a currency different to NZD.

Rates quoted are in New Zealand dollars

  • Rental days are calculated per calendar day.
  • Rates are in New Zealand dollars and include 15% Goods and Services Tax.
  • Rates exclude one-way fees, all Liability Reduction Options and Extras.
  • Not all rates and terms apply to group bookings. Group bookings consist of 4 or more RVs travelling together and should be directed to reservations.
  • For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest contact details on all bookings.
  • Rates are subject to change without notice.

Driver Licence and Minimum Age

For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require accredited English translation or an International Driver Permit. Drivers must be over the age of 21, have a full motor vehicle driver licence that has been held for at least two years and the licence must be valid for the entire booking duration.

Rate Inclusions

To make things as comfortable as possible for our guests, our rates include: 24hr Roadside Assistance, Unlimited kilometres, kitchen kit, personal linen kit and general equipment. Inclusions comprise;

  • Kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.
  • General equipment: pegs and clothes line, dustpan & brush, fire extinguisher, bucket, hose and broom.
  • Personal Linen kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).

Rate Exclusions

We’re cooking with gas! A gas bottle is necessary for cooking in the RV. A full gas bottle(s) needs to be pre-purchased and can be returned empty to Real Value at the completion of the road trip. Fee applies for each booking of a multiple rental.

Gas bottles for the compact RVs (Real Value Hitop, Real Value Endeavour, Real Value Vivid, Real Value 2 Berth) cost $25. Gas bottles for the 4 Berth and 6 Berth RVs cost $35.

Road User Charge Recovery Fee

The cost of using New Zealand’s roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road User Charge Recovery Fee will be calculated and collected on return of the RV based on the kilometres travelled during the hire. The fee per 100km is as follows:

  • Real Value Hitop and Real Value Endeavour: $0
  • Real Value 2 Berth ST and Real Value Vivid: $6.82
  • Real Value 4 Berth and Real Value 6 Berth: $7.22

We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention.

Discounts

Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.

Booking Alterations

At Real Value we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration.

The following are considered as a booking alteration:

  • Change of name
  • Change to pick-up or drop-off dates
  • Change pick-up or drop-off branch location
  • Change of RV category
  • Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.

If there are any last-minute alternations made within 14 days of pick-up we will be happy to accommodate these, however due to the short notice if the holiday is shortened the number of days originally booked will be charged.If the pick-up or drop-off location is altered within 14 days of pick up, a relocation fee may also apply.

Change to the Drop-Off Location after Pick-Up

If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team at +800 3260 5466 (international free call) who will be happy to help. Our team will advise guests if the change is possible and if a relocation fee applies.

Extending a Road Trip

If your guest gets swept up in the adventure of a road trip and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a Real Value Branch at the time of extension. Of course, any long-term discounts in place, will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to availability of our fleet.

Change of RV

We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund.

In the event of no alternative RV being available to the guest, Real Value Camps's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Getting to and from the Airport

Branches are conveniently located near major airports and we offer complimentary airport transfers to make it even easier for our guests.

Branch Hours and Public Holidays

Our branches are conveniently open 7 days a week;

Location Dates and Hours of Operations
Auckland
Christchurch
1 April - 31 March
8am to 4:30pm
7 days a week

Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays for Christmas Day, New Year’s Day and Good Friday.

RV Introduction and Show Through

On pick-up, our staff provide guests with a thorough RV show through. This can take up to an hour and includes all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.

To ensure guests have a thorough RV show through before starting their road trip, they will need to pick up their RV from the branch by 4pm.

Booking Duration

A road trip allows guests to travel at their own pace. To ensure our guests get the most of their holiday a minimum five-day booking applies, when pick-up and drop-off is from the same branch location. Minimum booking periods may also apply during peak periods such as Christmas, Easter, etc. Updates will be included with the weekly Flex notifications.

One-way Bookings

Road-trips don’t always finish where they started, some of the best adventures don’t. If a guest drops-off at a different branch location from which they picked-up, a $150 one-way fee applies.

Travel Restrictions

Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. For the safety of guests, certain travel restrictions are in place.

Our RVs aren’t equipped for the rougher terrain and cannot be driven on unsealed roads. Well maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed. Real Value, at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

For the safety of our guests, RVs cannot be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road (between Arrow Junction to Cardrona), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).

Kilometres

For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving.

Returning the RV

The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition.

Repairs

We understand that while on holiday the RV may require small repairs. So not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to repair being completed.

All RVs are enrolled in the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist at 0800 234 567.

Infringements, Tolls and Fines: 
Real Value will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. For Toll Way fees received, Real Value reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Real Value offers guests the option of purchasing our Toll Package for $19 which gives guests a $30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $30. Once $30 is exceeded, another toll package will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $30 credit).

Animals

We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Real Value at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Real Value website.

Smoking

Our RVs are a smoke free zone, smoking is not allowed in any of our RVs.

Payment at Branches

For security reasons, Real Value accepts Credit card and Debit card for charges paid on RV pick-up and drop-off. We do not accept cash at Real Value branches. The Bond is payable at pick-up by Credit card or Debit card and cannot be paid with a pre-paid Credit card.

Credit Cards

We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

  Rental/Extras
Visa / MasterCard Debit 1.10%
Visa / MasterCard Credit 1.69%
American Express / Diners / Union Pay 2.80%

 

Fees are subject to change without notice

Protection Package

Personal Injury

The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance may vary and Real Value strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage

The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Real Value by telephone on a credit card, not on return of the RV. Real Value reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Bond
To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Credit is used a 1.69% and Debit 1.10% fee will apply; when Amex, Diners or Union Pay is used a 2.80% fee will apply.

If the guest chooses to take ‘The High Road’ the Bond is payable to Real Value by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Real Value branch location booked. Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s Financial Institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Real Value RV booking, the Bond can be transferred to the next booking within New Zealand.

Exchange Rate / Currency Variations

All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending on the guest’s financial institution.

Cancellation Terms

We hate for road trips to be cancelled however understand that sometimes it may be necessary. In case of cancellation, the
below terms apply:

  • If cancelled 94+ days prior to pick up – No further fee
  • If cancelled 93 to 25 days prior to pick up - 10% of Total Rental (minimum $250)
  • If cancelled 24 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
  • If cancelled 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
  • If cancelled less than 4 days prior to pick up or no show - 100% of Total Rental (minimum $250)
  • There is no refund for late pick up or early return of RV.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 14 working days depending on the guest’s financial institution.

Other Things You Need to Know

Real Value reserves the right to refuse any rental at our discretion. While on their road trip guests are responsible for:

  • Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party admits fault and provides full contact and licence details).
  • Damage caused by negligence and/or wilful conduct.
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
  • Damage caused to tyres and windscreen except where ‘WAP’ has been purchased and applies.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused due to a single vehicle roll over.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage caused due to the incorrect use of snow chains.
  • Damage to the slide out, awning or roof top tent of the RV.
  • Damage to the underbody or overhead of the RV.

Rates/Terms/Conditions are subject to change without notice.

Enjoy the adventure, wherever it takes you.


Real Value Insurance

Protection Package

Personal Injury

The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance may vary and Real Value strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage

The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Real Value by telephone on a credit card, not on return of the RV. Real Value reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Bond
To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Credit is used a 1.69% and Debit 1.10% fee will apply; when Amex, Diners or Union Pay is used a 2.80% fee will apply.

If the guest chooses to take ‘The High Road’ the Bond is payable to Real Value by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Real Value branch location booked. Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s Financial Institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Real Value RV booking, the Bond can be transferred to the next booking within New Zealand.

Other Things You Need to Know

Real Value reserves the right to refuse any rental at our discretion. While on their road trip guests are responsible for:

  • Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party admits fault and provides full contact and licence details).
  • Damage caused by negligence and/or wilful conduct.
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
  • Damage caused to tyres and windscreen except where ‘WAP’ has been purchased and applies.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused due to a single vehicle roll over.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage caused due to the incorrect use of snow chains.
  • Damage to the slide out, awning or roof top tent of the RV.
  • Damage to the underbody or overhead of the RV.