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Hippie



Hippie Rental Terms for travel between 01-Apr-2019 and 31-Mar-2020

Terms & Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand dollars.
 

  • Rental days are calculated per calendar day.
  • Rates are in New Zealand dollars and include 15% Goods and Services Tax.
  • Rates exclude one-way fees, Location Surcharges, all liability reduction options and extras.
  • These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together). Requests for group bookings should first be directed to reservations.
  • Please specify the correct number of guests on all bookings
  • Rates are subject to change without notice.


Rates Include
 - Unlimited kilometres
 - 15% GST
 - Kitchen Kit
 - Vehicle Consultation Fee
 - Personal Check Out and Check In Service
 - 24hr Roadside Assistance
 - Camp Ground Guides
 - Complimentary Airport Transfers
 - Skoot Camper Tablet

Long Term Discounts
21+ days – 5% off above rates
• These discounts do not apply to the Value Pack component
• Multiple rentals are eligible for the long-term discount
• There are no further long-term discounts available on Flex Rates

Value Pack
- The maximum amount payable per rental segment for a Value Rate is 50 days rental
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.

The Value Pack includes Liability Reduction Option, 3% Vehicle registration, duties and administration costs, Pre-purchased Gas Bottle, Heater, Camp Chairs and Table, Extra Driver Fees, Personal Kits, Snow Chains (on request) and Camp Ground Guides.

Booking Amendments
If you wish to make any changes to your booking (including a voluntary downgrade), the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee
The first change is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at NZ$25 per aspect, per change.

Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Hippie Camper Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a Hippie Camper Branch immediately on confirmation of the rental extension.
Whilst on hire if you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.

Failure to obtain authorisation will result in the renter being charged double the daily rental rate.

Rental Charges
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Branch Locations
Hippie Camper has branches in Auckland and Christchurch.

Branch Hours
Branches are open seven days a week, 8am to 4:30pm. Latest pick-up is 4pm. Branches will be closed Christmas Day, New Years Day and Good Friday.

Vehicle Condition
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicle's exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.

Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Hippie Camper branch are included in the rental price.

Kilometres
Rates include unlimited kilometres.

Taxes
Our rates include 15% GST.

Payment at Branches
For security reasons, Hippie Camper will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

Vehicle Registration Recovery Fee (Included in the Value Pack)
A charge of 3% of the total cost will be levied to cover vehicle registration, duties, other associated costs and administration fees.

Credit Cards
Supplier only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional non-refundable 2% surcharge on any transaction. American Express and Diners Club will incur an additional non-refundable 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to the exchange rate, fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 14 working days depending on the renter’s Financial Institution.

Rental Duration:
The minimum rental for all vehicles is five days.
Between 15 December 2019 and 10 January 2020, a minimum rental period of 10 days applies. Minimum rental periods are subject to change during peak periods.

One Way Rentals
One-way rentals are available between the North and South Islands and vice versa.
The following one-way fees apply:
North to South Rentals
- Pick-up 01 April 2018 to 30 September 2018 a one-way rental fee of $50 applies
- Pick-up 01 October 2018 to 31 March 2019 a one-way rental fee of $250 applies
South to North Rentals
- Pick-up 01 April 2018 to 31 October 2018 no one-way rental fee applies
- Pick-up 01 November 2018 to 31 March 2019 a one-way rental fee of $250 applies

Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present. The minimum age to drive the vehicle is 18 years.
Drivers must be 18 years of age or over with a full drivers licence or hold an Australian Green P licence.

Campground Guides
Each vehicle is supplied with complimentary campground guides.

Vehicle Consultation
On pick up of the vehicle Hippie Camper staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Kitchen Kits
Each vehicle is supplied with complimentary kitchen kit. The kitchen kit includes cooking equipment, eating utensils and tea towel

Pre-purchased Gas Bottle (Included in the Value Pack)
The gas canister/bottle is supplied full. A service fee of $25 is payable on pick up of the vehicle.

Additional Products:
• Camp Chairs (included in the Value Pack) - $17 each per rental
• Camp Table (included in the Value Pack) - $24 per rental
• Skoot plus GPS - $10 per day up to a maximum of $150 per hire (GPS activated whilst on hire). Price subject to change without notice.
• Skoot plus GPS plus WiFi (1GB) - $15 per day. Price subject to change without notice.
• Heater/Fan (included in the Value Pack) - $15 per rental
• Snow Chains (included in the Value Pack) - $50 per rental (must be pre-booked)
• Personal Kits (included in the Value Pack) - $20 per person, per rental (includes 1 x towel, pillow, pillowcase, doona, bed sheet)
• Extra Driver/Renter Fee (included in the Value Pack) - $3 per day, per driver/renter listed on the contract capped at 15 days.
• First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
• Extended Roadside Assistance - $4 per day capped at 25-days. This includes opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer
• Windscreen and Tyre Protection Plus Extended Roadside Assistance - $7 per day capped at 25-days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to $175, emergency towing up to 25km, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 20 litres.
Additional packages may be offered at pick-up.

Baby / Booster Seats
Cannot be fitted in the Hippie Range of Vehicles.

Multiple Rentals
Consecutive Hippie Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in Australia, New Zealand and the United States of America on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions
The Hippie Camper can only be driven on sealed/bitumen roads or well-maintained access roads less than 12 kilometres long to recognised campgrounds.
No vehicle shall be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road from Cardrona to Arrow Junction (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula).
Hippie Camper reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Hippie Camper Reservations. Subject to the change being approved, an additional charge of $750 will apply.

Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the renter causes the damage. For amounts over $100, Hippie Camper will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available.

Holiday Disruption Coverage
Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Hippie Camper, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Hippie Camper has been
contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Hippie Camper acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Hippie Camper will not be held liable for financial compensation: 
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements, Tolls and Fines: 
Hippie Camper will pass on any charges you receive for traffic infringements, toll way or parking fines during your road trip. For Toll Way fees received, Hippie Camper reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Hippie Camper offers guests the option of purchasing our Toll Package for $19 which gives guests a $30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $30. Once $30 is exceeded, another toll package will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $30 credit).

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked then they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
We reserve the right to refuse any rental at our discretion.

Animals
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Hippie at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Hippie website.

Smoking
Smoking is not allowed in our vehicles.

Cancellation Fees
If cancelled 91+ days prior to pick up. No Fee
If cancelled 90 to 22 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 7 to 21 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 7 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled on the day of pick up or no show - 100% of Total Rental (minimum $250)
Original date of pick up will be used to calculate any cancellation fees.
There is no refund for late pick-up or early return of the vehicle.


Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can take up to 14 working days depending on the guest’s financial institution.


Travel Insurance
We strongly recommend that guests ensure they take out the highest level of Travel Insurance.


PROTECTION PACKAGE
Personal Injury
New Zealand legislation provides limited coverage for personal injury. Hippie Camper strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability, an administration fee of $75 will be charged per claim. 

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie Camper, not at the completion of the rental Period. Hippie Camper reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

The below Reduction Options do not include windscreen and tyre damage (renter is responsible for windscreen and tyre damage at all times).

  Cost Per Day Bond Liability
Standard Liability Included $3000 $3000
Liability Reduction Option
(Included in the Value Pack)
$29* (max charge $1450 i.e. 50 day rentals) $100 $0

**The minimum amount payable for each reduction option per rental segment will be based on the minimum rental period applicable for your rental.

Bond
To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Credit is used a 1.69% and Debit 1.10% fee will apply; when Amex, Diners and Union Pay is used a 2.80% fee will apply. If the guest chooses to take ‘The High Road’ the Bond is payable to Hippie by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Hippie branch location booked.

Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s Financial Institution. If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability.

If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged. If a guest is continuing on with another Hippie RV booking, the Bond can be transferred to the next booking within New Zealand.

Full Responsibility
At all times the renter is responsible for:
 • Damage caused where the terms of Rental Contract have been breached.
 • Damage caused by negligence.
 • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
 • Damage caused due to a single vehicle roll over.
 • Damage caused to the Vehicle by the use of snow chains.
 • Damage caused to tyres and windscreen.
 • Damage caused to the Vehicle by the renter’s wilful conduct.
 • Damage caused due to the use of incorrect or contaminated fuel.
 • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
 • Damage or loss caused to any personal belongings.
 • Damage to the awning, overhead or underbody of the Vehicle.

Rates/Terms/Conditions
Are subject to change without notice.


Hippie Insurance